1. 24-Hour Refund Window

All purchased credit packages (Starter, Developer, Pro, Growth, Enterprise) come with a 24-hour full refund guarantee.
Refunds are allowed if:

• The refund request is made within 24 hours of purchase.
• No credits from the purchased amount have been used.
• The wallet balance remains untouched after adding the package.

2. Wallet-Based Pay-As-You-Go Billing

GenvexAI follows a pure pay-as-you-go usage model. Users purchase credit packages which are added to their in-app wallet, and credits are deducted only when code is generated or bots are used.

• There is no recurring billing of any kind.
• No automatic deductions or auto-renewals.
• You pay only for what you generate.

3. Eligibility for Refunds

Your purchase qualifies for a refund ONLY if:

• The request is submitted within 24 hours of purchase.
• The purchased credits have not been used at all.
• No project generation, debugging, SQL query, or React app creation has occurred after purchase.

Note: Once any amount from your wallet is consumed, the package becomes non-refundable.

4. Validity of Purchased Credits

All credit packages come with a 1-year validity from the date of purchase.

• Unused credits automatically expire after 12 months.
• Expired credits cannot be refunded or restored.

5. Cancellation of Services

Because GenvexAI does not use subscriptions, there is no service cancellation required.

• You may stop using the app anytime.
• Your wallet balance remains available until expiry.
• No cancellation fees or penalties apply.

6. Non-Refundable Situations

• Refund requested after 24 hours.
• Purchased credits have been partially or fully used.
• Credits that expired after 1 year.
• Refund request for AI-generated results or completed projects.

7. How to Request a Refund

For refund requests within the allowed timeframe, contact:
Email: support@genvexai.com

You must include:

• Your registered email ID
• Payment reference ID
• Reason for refund (optional)